Norwich Connect

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What is Norwich Connect?

Norwich Connect is a standard to medium holistic, whole family support service for individuals and families affected by domestic abuse regardless of gender, sexuality, age, or disability, including victims, perpetrators and children/young people.

You can find out more about the different ways we can support individuals, couples and families by reading our guide to support.

We believe that every survivor of domestic abuse, and their family, deserves the right response, at the right time, to make them safe, sooner. Our team of specialist  team members work closely  linked into a multi-agency, coordinated response to domestic abuse and safeguarding, working together with clients to utilise their personal strengths to improve safety and wellbeing.

Over the next three years, SafeLives are working with partners from the Norfolk County Community Safety Partnership to pilot a Beacon site of best practice in Norfolk for victims of domestic abuse.  Norwich Connect, which is delivered by Spurgeons, is one element of this and aims to improve the response for individuals, couples or families (with or without children) experiencing domestic abuse.

What we provide:

  • Support to stop situations escalating
  • Support for complex needs caused or exacerbated by domestic abuse, such as substance misuse and mental ill health
  • Support for those in a relationship with or living with the perpetrator of abuse
  • Support for children and young people through specialist, age appropriate services
  • Support for survivors to recover from harm, heal and build their resilience


Get in touch: 

Call: 01603 628122


Support for victims

No-one should have to reach crisis point before they get help. The support of a specialist domestic abuse practitioner can help people to get safe and stay safe.

Each victim will have their own specialist Independent Domestic Violence Advisor (IDVA)  to provide practical and emotional support. IDVAs  will also support clients to identify and build on their own strengths.

Children and young people

Our staff provide tailored support to children and young people of all age ranges. This includes group work and 1-2-1 support.

We give young people the chance to speak about what they need in our Side by Side and Grow Together  programmes. These help the victim and their children to improve their emotional wellbeing and build their relationship.

We also offer specialist support for families who experience adolescent-to-parent violence.


Engage is an approach centered in safeguarding and risk management. It supports people experiencing domestic abuse who wish to remain in their relationship; increasing awareness and safety of victims, accountability and responsibility of perpetrators, and ensures children are appropriately supported. This contains direct work with perpetrators to help them change their behaviour.


"Be flexible. Not everyone is the same after the abuse and not everyone will want the same kind of support. We are all different” – survivor consultant

Support to thrive

Once safe, survivors may still have ongoing needs and require support to continue their recovery.

Our holistic support is tailored to their needs and wishes. We enable them to move forward with confidence and resilience, to live the life they  want and to thrive.

This includes group work, access to therapeutic support and opportunities to receive support from a peer mentor or to become a peer mentor themselves.

Improving the response: the model

Every instance of domestic abuse is different, so the package of support we provide them is also different. We tailor our support services to meet the needs of the individual and their family.

We also work alongside and in partnership with existing services, to ensure individuals are getting the right support.

Our model includes:

  • A multi-skilled team delivering direct services to individuals, children and families
  • Programmes that provide: 
    - Whole family work
    - Peer mentoring
    - Survivor groups: domestic  abuse awareness, recovery and skills development
    - 1-2-1 and group work with  perpetrators who have been assessed as motivated to change
  • A coordinated, multi-agency approach,   working with relevant services
  • Training for other agencies
  • Online support and therapeutic approaches
  • Funding for practical support
  • Survivor-led service review and improvement

Contact Details

74 Wellingborough Road
NN10 9TY
01933 412412
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