Visitor's Centres

The HM Prison Service have launched its new online Prison Visits Booking service. The new system will run alongside the current process but will offer a quicker, easier and more convenient route for both visitors and booking staff.

People wanting to book social visits to friends or family in prison will be able to use to select dates and times which are convenient to them. These preferred dates are then reviewed and approved/declined by the prison in question. The prison will then confirm details with the visitor by e-mail. Visits can be booked up to 28 days ahead and requests will be responded to within three working days of the request being made. The new service is available to female, youth and adult male prisons, category B and below, within the public sector Prison Service throughout England and Wales. It is not available to private sector or prisons within the High Security Estate at present.

Please check each prisons page for whether this service is available yet at each location.


Our Visitors' Centres are very important to us and we are keen to ensure we provide the best possible service to the children and families using them.

If you need to complain about a Visitors' Centre please contact:

Regional Manager (London prisons):

Sarah Hillier



Offenders’ Families Helpline

Tel: 0808 808 2003

Assisted Prison Visits Unit

Address: PO Box 2152, Birmingham, B15 1SD
Tel: 0845 300 1423 (Mon to Fri 10:15-11:45 & 14:15-15:45)
Textphone: 0845 304 0800 (times as above)
Fax: 0121 626 3474 (24 hrs)

Prisoners’ family and friends service

Tel: 0800 808 3444

Email a prisoner


Support for families suffering because of drug and alcohol abuse


Government information for visiting somebody in prison


Prison Service Instructions (PSIs) and Prison Service Orders (PSOs) 

(the rules and regulations by which the Prison Service is governed)

Web: |

Parole board hearings


Action for Prisoners' Families 

(a membership organisation for prisoners' and offenders' families and those who work with them)


The Prison Advice & Care Trust (pact) 

(a charity that provides practical and emotional support to prisoners' children, families, and to prisoners themselves)


First Time In Prison 

(practical advice for those who may be facing their first prison sentence)


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01933 412412

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