Norwich Prison Family Services

At HMP Norwich Spurgeons run special children's visits, baby bonding visits, family days, parenting courses for dads in prison and the opportunity for dads to record a story onto a CD for their child. Spurgeons staff (based in the Visitors Centre) and our partner organisations will be on hand before, during and after your visit to offer advice and support.

Holding Hands

Preparing for your visit

Information on booking and preparing for your visit

Top Tips for Families

Information on supporting a child with a parent in prison

Family Days

Read about our family day activities

''The staff were so approachable and put us totally at ease'' -Parent, Norwich Prison Family Day

''I loved playing football with my dad'' - child at family visit

Visiting times

Monday: Closed

Tuesday: 9.30am - 11.30am, 2pm - 4pm

Wednesday: 9.30am - 11.30am, 2pm - 4pm

Thursday: 9.30am - 11.30am, 2pm - 4pm

Friday: Closed

Saturday: 9.30am - 11.30am, 2pm - 4pm

Sunday: 9.30am - 11.30am, 2pm - 4pm


Closures for public holidays

The visitors centre will be closed for the following public holidays:

  •  Wednesday 1 January 2020
  • Wednesday 25 December 2020
  • Saturday 20 April 2020

Booking visits

Information about booking and preparing for your visit.

Contact details

Spurgeons Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU

01603 702301

Naomi Webb, Family Services Manager:

Getting here

By bus: 23/23a and 24/24a run regularly between the prison and Norwich bus station, Norwich train station and the city centre. 

By train: Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it is approx. 30 minute walk uphill to prison, a short bus journey or a 5 minute taxi ride.

By car: Leaving the A47, the prison is signposted from inner ring road and is situated off Plumstead Road.


Free parking is available at the prison

Disabled access

The visitors centre is wheelchair accessible.

Visitors leaflet

Download a printable copy of our visitors information leaflet for Norwich Prison Family Services

Safer Custody Team

If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on the number below.

01603 706387


Top Tips for Families

Read our guide to supporting a child with a parent in prison


Storybook Dads

Hear about how the Storybook Dad programme works


Family days

Our family days are a way for children to connect with their parent in prison


Further Information

Support for families affected by imprisonment


Volunteering can be a great way to get involved with supporting others affected by imprisonment


Hope for Every Child

Your gift can make a difference