Information pack for visitors to HMP Wandsworth

Information about the Visitors’ Centre

Contact details:

Wandsworth Visitors’ Centre
HMP Wandsworth
Heathfield Road
SW18 3HR

Tel: 020 8874 4377
Please note that this email address is for enquiries only. You can not book a visit using the visitors' centre email address.


Letters to prisoners should be addressed to:

(Prisoners name and prison number)
HMP Wandsworth
PO Box 757
Heathfield Road
London SW18 3HR

If you do not know the prisoner’s prison number, please address the envelope as above with the prisoner’s date of birth next to his name.

Visitors to HMP Wandsworth


All visits to HMP Wandsworth must be booked in advance. Only those visitors whose details have been listed on the Prisoner’s Authorisation Contact List (as provided by the prisoner) and those whom are named on the booking will be allowed entry into the prison. Prison staff cannot add visitor(s) to a Prisoner’s Authorisation Contact List without the consent / authorisation of a Prisoner.

In order to get your full visit time, you must arrive at the Visitors’ Centre 30 minutes before the start time of your visit. Up to three adults are allowed on a visit and a maximum of 3 children will be allowed on a visit. Anyone under the age of18 must be accompanied by an adult. Adults and children must all have Identification; for more information regarding Identification, please see Prisoner Identification Policy below.

Children under the age of 16 cannot be left unsupervised in the Visitors’ Centre while you are on your visit. Should you leave a child under the age of 16 in the Visitors’ Centre, this will result in your visit being terminated, and you will be asked to return to the Visitors’ Centre and collect the child. Please also note that all children remain the responsibility of the person(s) who brings them to the Prison; this includes whilst they are in the Play Area in the Visits’ Hall.

Visits Entitlements

Induction Visit

The Induction Visit is for prisoners who have been in custody for 7 days or less and can only happen once; after this, all future visits must be booked. Prisoners who have been recalled to prison are entitled to an induction visit.

Prisoners who have been recalled to prison are entitled to an induction visit. Prisoners who transfer to HMP Wandsworth from another establishment are not entitled to an Induction Visit.

Remand Prisoners/Detainees/Prisoners awaiting extradition:

Basic: 3 x 1 hour visits per week Sunday to Saturday.
Standard: 3 x 1 hour visits per week Sunday to Saturday.
Enhanced: 4 x 1 hour visits per week Sunday to Saturday.

Convicted Prisoners

Basic: 2 visiting orders per month, generated at the rate of 1 every 14 days.
Standard: 2 visiting orders per month, generated at the rate of 1 every 14 days.
Enhanced: 2 visiting orders plus 2 x privilege visiting orders.

Visiting orders are generated at the rate of 1 every 14 days, and privilege visiting orders are generated at the rate of 2 every 28 days.

Booking a Visit

There are 2 ways in which to book a visit at HMP Wandsworth;

By Telephone:

To book a visit by phone, please call: 0208 588 4002. The Booking Line is open from 8.00am to 15.00pm, Mondays, Wednesdays & Thursdays. The Booking Line is closed on Tuesdays, Fridays, weekends and on Public Holidays. Please note that the Booking Line is extremely busy during its opening hours, especially at particular times of the day and in the run up to public holidays; it may take some time to get through.


To book a visit online, please visit the GOV.UK website: To make use of this system, you will need to have the prisoner’s full name and date of birth, as well as his prison number. You simply go to the website and follow the instructions given. Please note that, when using the website, you still need to wait for the Prison to email you back confirming your visit. Visitors should allow at least five working days for confirmation of the booking; this does not include the weekend.

Please note: It is possible that confirmation notices regarding a visit can be sent to automatically or by default to your junk/spam email folder. Please be sure that you check these folders in the first instance if you have not received a confirmation notification. Once you have received an email from the Prison confirming that your visit has been booked, please bring a hard copy of the email with you when you come on your visit.

Visits enquiries:

Enquiries only regarding visits can be made to:

You cannot book a visit via this email; any requests for booking a visit made to this email address will not be processed.

Visiting times:

As stated before, in order to get your full visit time, you must arrive at the Visitors’ Centre 30 minutes before the start of your visit.

All visitors will be searched before entering the Prison.

Please remember that it is an offence to give anything to a prisoner during the visit. Anyone suspected of bringing in drugs or other illicit items, such as a mobile phone, will be referred to the police and will not be allowed into the Prison. Please note that passive and pro-active drugs dogs operate in HMP Wandsworth. Additionally, all visitors, including children, may be subject to a search at any time during a visit. The use of children to traffic articles into the Prison is viewed as child abuse, and the police and social services will be informed.

Identification Policy

All adult visitors must provide an acceptable form of Identification to gain access into HMP Wandsworth to visit. All children are subject to the Child Entry Policy.

The prison requires the following:

  • Proof of name
  • Proof of address
  • Proof of age

Proof of your name:

  • Valid Passport
  • Time expired passport only if the photograph is recognisable and within three months.
  • Current full UK Photo Driving Licence
  • Current EU Photo card Driving Licence with counterpart
  • EU photo ID card
  • The New UK Citizen Card 18+ only
  • The Classic UK Citizen Card under 18s/ Challenge 25 card

If one of the above cannot be produced, then 2 of the following ID documents are acceptable plus proof of current address

  • Birth Certificate
  • Marriage Certificate

Proof of your current address: Please note that (with the exception of Driving Licences) address identification is only valid if issued within the last three months.

  • Bank Statement
  • Utility bill
  • UK photo Driving Licence

Children’s Identity Policy

  • Birth certificate: full or half certificate is acceptable
  • Child’s Passport
  • Red book: only for children up to the age of six months

For newborn babies, hospital discharge papers will be accepted, but only for the first visit.

The identification policy is very strict. Without the correct Identification, entry to the prison will be refused.


Sentenced / Convicted prisoners will be given prison clothing to wear. Once they are on enhanced regime, then they are able to order clothing through the Prison’s approved suppliers.

Remand prisoners are allowed to wear their own clothes.


As of 31 July 2015, all property must be posted in; nothing can be handed in at the Prison. All prisoners are able to buy the items that they want/need through the approved suppliers, whose catalogues are available in the Prison. Any prisoner wishing to have property posted in must first make an application to Property Services in Reception; this means completing an application form. The application needs to include the details of all the property that he wishes to have posted in. Only once the application has been approved should the items be sent to the prisoner. Please note that any parcels received prior to the application being approved will be returned unopened. Photographs and postal orders must also always be posted in.

Only Court clothes can be posted in without the need for an application being made first. The parcel must be clearly marked as ‘Court clothes’ and cannot contain any other additional items. Court clothes are defined as the following:

  • Suit trousers
  • Jacket
  • Tie
  • Shoes
  • belt (no large buckles)

The following items can be purchased only by the prisoner through the catalogues:

  • Radio, DVD Player, CD player, Cassette player
  • CDs (only pre-recorded professional, not copies) & DVDs
  • Games console, electronic games & controller
  • Watches
  • Duvet & duvet cover
  • Pillows & pillow covers
  • Toiletries (including hair clippers /groomers)
  • Stationery
  • Cigarettes & Tobacco
  • Confectionary

Newspapers and Magazines

Can be purchased by the prisoner through canteen or can be ordered by family/friends from JYL

To place an order, call 0207 536 8636 with the following information so that your request is processed and delivered correctly:

  • Prisoner’s name
  • Prison Number
  • Establishment


Books can be ordered from the approved suppliers by either the prisoner or his family / friends. If ordered by anyone other than the prisoner, the book(s) must be sent directly to the Prison by the supplier. The approved suppliers are:

  • Blackwells
  • Foyles
  • Waterstones
  • WHSmiths

Should there be any additional items within the package, it will be returned, and nothing will be passed on to the prisoner. Please note that Court clothes are held in reception until the prisoner is actually going to Court. Lastly, jeans, t-shirts and trainers will not be accepted as Court clothes

The Property Office is open:

Monday, Tuesday, Wednesday, Thursday: 09:00 - 11:30 & 13:15 - 15:30
Saturday, Sunday: 09:30 - 11:15 & 13:15 - 16:30


All money for prisoners must be posted in. Cheques or Postal Orders must be made payable to “The Governor”, and the prisoner’s name and prison number must be written on the back, as well as the name and address of the sender. In order to be able to establish when the money arrived at the Prison, it is always safest to post the money via either Special or Recorded Delivery. This will also assist should the money go astray.

Assisted Prison Visits Unit

If you are aged 18 or over and on a ‘qualifying income’, you may be able to get help with the cost of travel when visiting a close relative or partner through the Assisted Prison Visits Scheme.

  • A close relative means: a wife, husband, daughter, son, parent, grandparent, sister, brother, civil partner or a step or adoptive parent/child/brother/sister.
  • A partner means someone who lived with the prisoner, as a couple, immediately before they were sent to prison.
  • If you are the only person visiting a prisoner and on a qualifying income, you can also apply for assistance.

Qualifying income means you must be in receipt of one of the following:

  • Income Support
  • Income-Based Job Seekers’ Allowance
  • Child Tax Credit or Working Tax Credit or Child Tax Credit or Working Tax Credit with a disability element. In all cases, annual income (as shown on the award notice) must not exceed £16,017
  • Pension Credit
  • Help with healthcare costs because you have been awarded a HC2 or HC3 certificate.

For an application form, ask at the Visitor’s Centre.

Alternatively, contact:

Assisted Prison Visits Unit
PO Box 2152
B15 1SD

Phone: 0845 300 1423 (Mon to Fri 10:15-11:45 & 14:15-15:45)
Text phone: 0845 304 0800 (times as above)
Fax: 0121 626 3474 (24 hrs)

(Please note that you must include your full postal address when requesting an information pack).

Visitors' Centre opening hours

Monday 07:30 – 17:00
Tuesday 07:30 – 17:00
Wednesday 07:30 – 17:00
Thursday 07:30 – 17:00
Saturday 07:45 – 17:00
Sunday 07:45 – 17:00

Please note that the prison visiting times are slightly different to the Visitors' Centre opening hours. If you need to find out the visiting times, see below.

Prison visiting times

In order to get your full visit time you must arrive at the Visitors’ Centre 30 minutes before the start of you visit.

There are six places on each of the morning visits (10:00am & 11:15am) reserved for Induction Visits; these are used on a first come, first served basis. the Induction Visit is only Monday to Thursday; there are no Induction Visits at the weekend.

There are no afternoon visits on the 2nd and 3rd Wednesday of the month.

Monday 10:00 - 11:00
11:15 - 12:15
13:45 - 14:45
15:15 - 16:15
Tuesday 10:00 - 11:00
11:15 - 12:15
13:45 - 14:45
15:15 - 16:15
Wednesday 10:00 - 11:00
11:15 - 12:15
13:45 - 14:45
15:15 - 16:15
Thursday 10:00 - 11:00
11:15 - 12:15
13:45 - 14:45
15:15 - 16:15
Saturday 10:00 - 11:00
11:15 - 12:15
13:15 - 14:15
15:15 - 16:15
Sunday 10:00 - 11:00
11:15 - 12:15
13:15 - 14:15
15:15 - 16:15